BARNSLEY INTEGRATED SERVICES LTD

TERMS AND CONDITIONS

Effective Date: 29 August 2026
Last Updated: 29 August 2026

1. INTRODUCTION

Welcome to Barnsley Integrated Services Ltd (“Barnsley Integrated Services,” “Barnsley,” “BIS,” “we,” “us,” or “our”).

Barnsley Integrated Services Ltd is a Nigerian technology and digital services company providing technology solutions, website development, software development, digital services, digital training, online solutions, IT support, consulting, digital products, and related services.

Barnsley Integrated Services may also operate or provide access to BIS Escrow, an escrow facilitation service designed to help buyers and sellers conduct transactions by providing a structured process for holding and releasing transaction funds subject to agreed conditions.

These Terms and Conditions (“Terms”) govern:

• Your use of the Barnsley Integrated Services website;
• Your use of our digital platforms and applications;
• Your purchase or use of our digital services;
• Your participation in digital training or courses;
• Your engagement with our technology services;
• Your use of BIS Escrow;
• Your participation in transactions facilitated through BIS Escrow;
• Your communication and interaction with our company and platforms.

By accessing our website, creating an account, requesting a service, making a payment, purchasing a digital product, engaging our company, or using BIS Escrow, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not use our services or platforms.

PART A — GENERAL TERMS

2. DEFINITIONS

For these Terms:

“BIS,” “Barnsley,” “we,” “us,” or “our” means Barnsley Integrated Services Ltd.

“Client,” “Customer,” “User,” “you,” or “your” means any individual, business, organization, or entity using, purchasing, accessing, or engaging our services.

“Services” means any service provided by Barnsley Integrated Services, including digital services, technology services, consulting, training, website development, software development, escrow facilitation, and related services.

“Digital Services” means services delivered electronically or involving digital technology, including websites, software, applications, SEO, graphics, digital marketing, online training, technical support, integrations, maintenance, and similar services.

“BIS Escrow” means the escrow facilitation service operated or provided by Barnsley Integrated Services.

“Buyer” means a user who deposits or agrees to deposit funds through BIS Escrow to purchase goods or services from a Seller.

“Seller” means a user who agrees to provide goods or services to a Buyer through an escrow transaction.

“Transaction” means an agreement between a Buyer and Seller facilitated through BIS Escrow.

“Escrow Funds” means money deposited for a specific transaction and held subject to the applicable escrow terms and release conditions.

“Service Fees” means fees charged by Barnsley Integrated Services for providing or facilitating a service.

“Deliverables” means completed or partially completed work, files, software, websites, graphics, documents, content, or other outputs provided to a client.

“Third-Party Services” means services operated by third parties, including payment gateways, banks, hosting companies, domain registrars, APIs, software providers, cloud platforms, and other external providers.

3. ACCEPTANCE OF TERMS

By using any Barnsley Integrated Services service or BIS Escrow, you confirm that:

1. You have read and understood these Terms.
2. You agree to be legally bound by them.
3. You have the legal capacity to enter into an agreement.
4. Information provided by you is accurate and complete.
5. You will comply with applicable laws.
6. You will not use our services for fraudulent, unlawful, abusive, or prohibited purposes.
7. You accept our payment and digital-service refund provisions.
8. Where using BIS Escrow, you agree to the additional escrow provisions contained in Part B of these Terms.

These Terms may be supplemented by quotations, invoices, project agreements, escrow transaction terms, proposals, service descriptions, or other written agreements.

4. ELIGIBILITY

To use BIS Escrow or enter into transactions through our platform, you must:

• Be at least 18 years old;
• Have legal capacity to enter into contracts;
• Provide accurate registration information;
• Provide information reasonably required for verification;
• Not be prohibited from using the service under applicable law;
• Not use the platform on behalf of another person without proper authorization.

Barnsley Integrated Services may request identity or business verification where reasonably necessary.

5. SERVICES PROVIDED BY BARNSLEY INTEGRATED SERVICES

Our services may include:

• Website design and development;
• WordPress development;
• Web application development;
• Mobile application development;
• Software development;
• Graphics and branding;
• SEO services;
• Digital marketing;
• Content services;
• Digital skills training;
• Online courses;
• Technical support;
• Website maintenance;
• IT consulting;
• Business technology consulting;
• API integrations;
• Automation;
• Digital platforms;
• Online services;
• Domain and hosting assistance;
• Computer accessories and technology products;
• Escrow facilitation through BIS Escrow;
• Other technology and digital services.

Specific services, prices, deliverables, timelines, and conditions may vary according to the applicable quotation, invoice, package, project agreement, or transaction.

6. SERVICE SCOPE

Each project may have a defined scope describing:

• Services to be provided;
• Deliverables;
• Project timeline;
• Fees;
• Payment schedule;
• Number of revisions;
• Client responsibilities;
• Third-party services;
• Maintenance requirements;
• Other applicable conditions.

Work outside the agreed scope may attract additional charges.

Additional features, pages, functionality, integrations, revisions, content, designs, or technical requirements not included in the original agreement may be treated as additional work.

7. QUOTATIONS AND ESTIMATES

Quotes and estimates are based on the information available when prepared.

Unless expressly stated otherwise:

• Quotes may have an expiry date;
• Pricing may change when the project scope changes;
• Third-party costs may be charged separately;
• Work may not commence until the required payment is received;
• Delivery dates are estimates unless expressly guaranteed in writing.

A project may be considered accepted when the client:

• Makes the required payment;
• Approves the proposal;
• Signs an agreement;
• Confirms acceptance electronically; or
• Otherwise instructs us to commence work.

8. PAYMENTS

Clients must pay applicable fees according to the agreed payment schedule.

Payment methods may include bank transfer, card payments, payment gateways, or other approved payment methods.

Unless otherwise agreed:

• Work begins after the required payment has been received;
• Final deliverables may be withheld until outstanding payments are settled;
• Recurring services must be paid according to their billing schedule;
• The client is responsible for providing accurate payment information;
• Applicable transaction or third-party charges may be payable by the client.

9. NO-REFUND POLICY FOR DIGITAL SERVICES

9.1 General Policy

ALL PAYMENTS MADE FOR DIGITAL SERVICES PROVIDED BY BARNSLEY INTEGRATED SERVICES ARE NON-REFUNDABLE, EXCEPT WHERE A REFUND IS EXPRESSLY REQUIRED BY APPLICABLE LAW OR BARNSLEY INTEGRATED SERVICES EXPRESSLY AGREES OTHERWISE IN WRITING.

Digital services may require professional time, technical resources, project planning, development, design, research, configuration, software licensing, infrastructure, third-party services, and other resources that may be committed immediately following payment.

Accordingly, once a digital service has been ordered, accepted, commenced, scheduled, or resources have been allocated, payments are generally non-refundable.

This applies to:

• Website design;
• Website development;
• Software development;
• Application development;
• Graphics design;
• Branding;
• SEO;
• Digital marketing;
• Digital consulting;
• Digital training;
• Online courses;
• Digital products;
• Website maintenance;
• Technical support;
• Plugin development;
• API integration;
• Automation;
• Hosting-related digital services;
• Domain-related digital services;
• Content services;
• Custom digital solutions;
• Other digital services.

9.2 Change of Mind

A client will generally not be entitled to a refund because they:

• Change their mind;
• No longer require the service;
• Find another provider;
• Change their business strategy;
• Decide not to launch a project;
• Experience personal or business circumstances that affect the project;
• Fail to use the completed service;
• Fail to provide required information;
• Fail to respond to communications;
• Become unavailable;
• Decide that the project is no longer commercially viable.

9.3 Deposits and Advance Payments

Deposits, booking fees, commencement fees, milestone payments, advance payments, and other payments made toward digital services are non-refundable unless otherwise required by applicable law or expressly agreed by Barnsley Integrated Services in writing.

9.4 Cancellation After Work Begins

If a client cancels, abandons, or suspends a project after work has commenced:

• Amounts already paid will ordinarily remain non-refundable;
• The client may remain responsible for outstanding amounts for work already completed;
• Third-party costs already incurred may remain payable;
• Unpaid deliverables may be withheld;
• Restarting the project may require a new quotation.

9.5 Statutory Rights

Nothing in this section is intended to exclude or restrict any mandatory consumer protection right, statutory remedy, or legal entitlement that cannot lawfully be excluded.

10. CANCELLATION

Clients may request cancellation by contacting Barnsley Integrated Services in writing.

Cancellation does not automatically create a right to a refund.

Where applicable, the client remains responsible for:

• Work already performed;
• Third-party costs;
• Non-refundable licenses;
• Committed resources;
• Outstanding invoices;
• Other contractual obligations.

11. PROJECT DELAYS

Project timelines may be affected by:

• Delayed client responses;
• Missing information;
• Late content submission;
• Delayed approvals;
• Changes in project requirements;
• Third-party outages;
• Hosting issues;
• Domain issues;
• API restrictions;
• Payment delays;
• Technical difficulties;
• Force majeure events.

Barnsley Integrated Services will not be responsible for delays caused by the client’s failure to provide necessary information, approval, payment, or cooperation.

12. CLIENT RESPONSIBILITIES

Clients must:

1. Provide accurate information;
2. Provide required content and materials;
3. Provide necessary access credentials where appropriate;
4. Provide timely feedback;
5. Make payments on time;
6. Review deliverables promptly;
7. Ensure they have rights to materials supplied to us;
8. Keep account credentials secure;
9. Use delivered services lawfully;
10. Cooperate reasonably with project requirements.

13. REVISIONS AND ADDITIONAL WORK

The number of revisions included in a project will depend on the applicable package or agreement.

A revision means a reasonable adjustment within the original scope.

Additional charges may apply for:

• New designs;
• New pages;
• New functionality;
• New integrations;
• Major changes in direction;
• Additional content;
• Additional development;
• Work outside the original scope.

14. INTELLECTUAL PROPERTY

Barnsley Integrated Services retains ownership of its pre-existing intellectual property, including:

• Frameworks;
• Templates;
• Code libraries;
• Internal systems;
• Tools;
• Processes;
• Methodologies;
• Reusable components;
• Proprietary technology.

Upon full payment, the client receives the rights to use agreed final deliverables according to the applicable project agreement.

Unless expressly transferred in writing, Barnsley Integrated Services retains rights to generic development techniques, reusable components, frameworks, processes, and non-client-specific technology.

15. PORTFOLIO RIGHTS

Unless otherwise agreed in writing, Barnsley Integrated Services may display completed projects in its portfolio, website, social media, presentations, case studies, and promotional materials.

Confidential information will not knowingly be disclosed without authorization.

16. THIRD-PARTY SERVICES

Projects may depend on third-party providers such as:

• Banks;
• Payment gateways;
• Hosting companies;
• Domain registrars;
• APIs;
• Cloud platforms;
• Software providers;
• Plugins;
• Themes;
• Email providers;
• Social-media platforms;
• Security providers.

Third-party providers may change their prices, policies, functionality, availability, or requirements.

Barnsley Integrated Services is not responsible for failures caused by third-party services beyond our reasonable control.

17. WEBSITE, SOFTWARE AND TECHNOLOGY DISCLAIMER

We use reasonable professional skill and care in providing technology services.

However, we do not guarantee that websites, software, applications, plugins, or digital systems will:

• Be completely free from errors;
• Work permanently without maintenance;
• Remain compatible with all future technologies;
• Remain compatible with every third-party service;
• Generate a particular income;
• Produce specific business results;
• Generate specific traffic;
• Achieve specific search rankings.

Technology may require ongoing maintenance, updates, security patches, upgrades, and compatibility adjustments.

18. SEO AND DIGITAL MARKETING DISCLAIMER

SEO and digital marketing services do not guarantee:

• Specific Google rankings;
• Specific traffic levels;
• Specific customer numbers;
• Specific revenue;
• Specific leads;
• Guaranteed search-engine indexing;
• Guaranteed advertising approval;
• Guaranteed social-media growth.

Search engines and digital platforms operate independently and may change their algorithms, policies, or requirements.

19. TRAINING AND ONLINE COURSES

Training, courses, webinars, tutorials, and digital educational products may be subject to specific access periods and conditions.

Participation or completion does not guarantee:

• Employment;
• Business success;
• Income;
• Certification;
• Specific examination results;
• Specific professional outcomes.

Digital training fees are subject to the applicable no-refund policy, except where required by law.

PART B — BIS ESCROW TERMS

20. BIS ESCROW

BIS Escrow is a service provided by Barnsley Integrated Services designed to facilitate transactions between Buyers and Sellers.

Where applicable, Barnsley Integrated Services acts as an independent escrow facilitator by receiving or facilitating the holding of transaction funds and releasing such funds according to agreed transaction conditions and the applicable escrow procedures.

BIS Escrow does not automatically become:

• The Buyer;
• The Seller;
• The manufacturer;
• The service provider;
• The owner of goods;
• The guarantor of the transaction.

Unless expressly agreed, BIS Escrow does not take responsibility for the underlying goods or services exchanged between users.

21. ROLE OF BIS ESCROW

BIS Escrow is intended to provide a structured payment mechanism between transaction parties.

The service may involve:

1. Buyer and Seller agreeing to transaction terms;
2. Buyer initiating an escrow transaction;
3. Buyer depositing the agreed funds;
4. Funds being held subject to applicable conditions;
5. Seller delivering goods or services;
6. Buyer reviewing the delivery;
7. Buyer confirming acceptance or raising a dispute;
8. Funds being released when the applicable release conditions are satisfied.

The precise process may vary depending on the transaction type, payment method, risk level, and applicable laws.

22. ESCROW TRANSACTION AGREEMENT

Before initiating an escrow transaction, the parties should clearly agree on:

• Goods or services being provided;
• Transaction price;
• Delivery requirements;
• Delivery deadline;
• Inspection period;
• Acceptance conditions;
• Evidence requirements;
• Applicable escrow fees;
• Conditions for release;
• Other relevant transaction terms.

Users are responsible for reviewing transaction details before confirming an escrow transaction.

23. BUYER RESPONSIBILITIES

Buyers agree to:

• Deposit the agreed funds;
• Provide accurate transaction information;
• Review goods or services within the applicable inspection period;
• Confirm satisfactory delivery where appropriate;
• Raise disputes promptly;
• Provide truthful evidence;
• Avoid fraudulent payment disputes;
• Avoid unauthorized chargebacks;
• Communicate reasonably with the Seller;
• Comply with applicable laws.

A Buyer must not falsely claim that goods or services were not delivered when they were properly delivered.

24. SELLER RESPONSIBILITIES

Sellers agree to:

• Provide goods or services exactly as described;
• Meet agreed delivery timelines;
• Provide accurate information;
• Provide valid proof of delivery where applicable;
• Respond to reasonable Buyer communications;
• Not misrepresent goods or services;
• Not provide illegal or prohibited goods or services;
• Cooperate with dispute investigations.

A Seller must not falsely claim that goods or services were delivered when they were not.

25. PROHIBITED ESCROW TRANSACTIONS

BIS Escrow must not be used to facilitate transactions involving unlawful or prohibited activities.

Prohibited transactions may include transactions involving:

• Fraud;
• Stolen property;
• Counterfeit goods;
• Illegal financial schemes;
• Money laundering;
• Terrorist financing;
• Unauthorized financial services;
• Illegal gambling;
• Restricted goods;
• Illegal drugs;
• Weapons where prohibited by law;
• Unauthorized personal data;
• Malware or malicious software;
• Cybercrime;
• Other unlawful activities.

Barnsley Integrated Services may refuse, suspend, cancel, or investigate any transaction that appears suspicious or unlawful.

26. PAYMENT INTO ESCROW

A Buyer must deposit the agreed transaction amount using an approved payment method.

The transaction may not be considered funded until the applicable payment has been successfully received and confirmed.

Payment processing times may depend on:

• Banks;
• Payment gateways;
• Payment processors;
• Network availability;
• Verification procedures;
• Fraud checks;
• Other third-party systems.

27. ESCROW FUNDS

Escrow Funds are transaction funds associated with a particular escrow transaction.

Users acknowledge that:

• Escrow Funds are connected to the applicable transaction;
• Funds may be subject to verification;
• Funds may be delayed where required for security, compliance, dispute resolution, or technical reasons;
• Release may depend on the agreed transaction conditions;
• Third-party payment processing may affect transaction timing.

Where applicable, escrow funds may be held through or processed by a licensed or regulated financial/payment institution.

28. PAYMENT RELEASE

Escrow Funds may be released when:

1. The Buyer confirms satisfactory delivery;
2. The applicable inspection period expires without a valid dispute;
3. The parties jointly instruct release;
4. A dispute is resolved in accordance with the applicable procedures;
5. Another agreed release condition has been satisfied.

BIS may delay release where reasonably necessary to investigate a dispute, suspected fraud, payment reversal, compliance concern, or technical issue.

29. INSPECTION PERIOD

Where an inspection period applies, the Buyer must inspect the goods or services within the specified period.

The Buyer should promptly:

• Confirm acceptance; or
• Raise a dispute.

Failure to raise a dispute within the applicable inspection period may result in the transaction being treated as accepted and the funds being released, where the transaction terms permit such release.

30. DISPUTES

Where a Buyer and Seller disagree, either party may initiate a dispute through the applicable BIS Escrow dispute process.

A dispute should identify:

• The transaction;
• The nature of the disagreement;
• The remedy requested;
• Relevant supporting evidence.

31. DISPUTE EVIDENCE

BIS Escrow may request evidence including:

• Delivery records;
• Tracking information;
• Chat history;
• Emails;
• Payment receipts;
• Invoices;
• Contracts;
• Photos;
• Videos;
• Screenshots;
• Product descriptions;
• Service records;
• Proof of completion;
• Other relevant evidence.

Users agree to provide truthful and complete information.

Submitting false or misleading evidence may result in account suspension or termination.

32. ESCROW DISPUTE REVIEW

Where a dispute is submitted, BIS Escrow may review information provided by the Buyer and Seller.

The review may consider:

• The original transaction terms;
• Evidence supplied by each party;
• Delivery evidence;
• Communication records;
• Payment records;
• Inspection results;
• Applicable platform rules;
• Other relevant information.

BIS Escrow may communicate with either or both parties during the investigation.

Where appropriate, BIS may determine whether funds should be released, returned, retained pending further resolution, or otherwise handled according to the applicable transaction agreement and law.

33. LIMITATIONS OF ESCROW DISPUTE REVIEW

BIS Escrow is not a court of law and does not provide legal representation to either party.

A determination made through our internal escrow procedure does not necessarily prevent a party from pursuing legal remedies where such remedies are available.

BIS Escrow may be unable to determine disputes requiring specialist legal, technical, scientific, regulatory, or expert assessment.

In such circumstances, we may recommend that the parties seek independent professional or legal assistance.

34. FRAUD PREVENTION AND VERIFICATION

To protect users and the platform, Barnsley Integrated Services may:

• Request identity verification;
• Request business verification;
• Request additional transaction information;
• Monitor suspicious activity;
• Suspend suspicious accounts;
• Delay transactions;
• Freeze transactions under investigation;
• Restrict accounts;
• Cancel fraudulent transactions where appropriate;
• Report suspected illegal activity to appropriate authorities.

Users agree to cooperate with reasonable verification requests.

35. ACCOUNT SUSPENSION

An account may be suspended or restricted for:

• Fraud;
• False information;
• Identity misrepresentation;
• Payment fraud;
• Unauthorized chargebacks;
• Abuse of the platform;
• Harassment;
• Illegal transactions;
• Money laundering concerns;
• Attempted circumvention of escrow procedures;
• Violation of these Terms;
• Security risks;
• Other conduct that may expose the platform or users to unreasonable risk.

Suspension does not automatically extinguish outstanding obligations.

36. ACCOUNT TERMINATION

Barnsley Integrated Services may terminate an account where a user:

• Materially breaches these Terms;
• Engages in fraudulent conduct;
• Uses the platform unlawfully;
• Repeatedly violates transaction rules;
• Attempts to compromise the platform;
• Provides materially false information;
• Creates significant security or legal risk.

Where an account is terminated, transaction funds will be handled according to the applicable transaction conditions, payment-provider rules, legal requirements, and dispute procedures.

37. ESCROW FEES

Applicable escrow service fees will be disclosed to users before the transaction is confirmed.

Fees may include:

• Transaction fees;
• Processing fees;
• Withdrawal fees;
• Currency-conversion charges;
• Dispute-related fees where applicable;
• Other applicable service charges.

Fees may be paid by the Buyer, Seller, or shared between both parties depending on the transaction structure.

38. ESCROW FEES ARE NON-REFUNDABLE

Unless otherwise required by applicable law or expressly agreed by Barnsley Integrated Services, escrow service fees charged for completed or initiated escrow services are non-refundable.

This does not mean that legitimate transaction funds belonging to a Buyer or Seller are automatically treated as Barnsley Integrated Services’ fees.

Escrow transaction funds and Barnsley Integrated Services’ service fees are separate categories.

The treatment of transaction funds following cancellation, dispute, reversal, fraud investigation, or termination will depend on the transaction terms, applicable law, payment-provider rules, and circumstances of the case.

39. CHARGEBACKS

Users agree not to initiate fraudulent, unauthorized, or abusive chargebacks.

Where a payment dispute is initiated, Barnsley Integrated Services may:

• Suspend the relevant account;
• Delay related transactions;
• Provide transaction records to the payment provider;
• Investigate the transaction;
• Recover amounts legally owed;
• Take other reasonable measures permitted by law.

Nothing in this section prevents a user from exercising legitimate rights available under applicable law.

40. TRANSACTION CANCELLATION

An escrow transaction may be cancelled where:

• The Buyer and Seller mutually agree;
• The Seller fails to deliver;
• The Buyer fails to fulfill agreed obligations;
• Fraud is suspected;
• The transaction violates applicable laws or platform rules;
• Payment is reversed;
• A compliance issue arises;
• Another cancellation condition in the transaction agreement is satisfied.

Where a transaction is cancelled, the treatment of funds will depend on the applicable transaction terms and circumstances.

41. REFUNDS OF ESCROW TRANSACTION FUNDS

The general no-refund policy for Barnsley Integrated Services’ digital services does not automatically mean that legitimate escrow transaction funds are non-refundable.

Escrow transaction funds may be returned or otherwise distributed where:

• The Buyer and Seller agree;
• A valid dispute is resolved in the Buyer’s favor;
• The Seller fails to meet the agreed transaction requirements;
• Fraud or prohibited activity is established;
• A transaction is cancelled according to its terms;
• Applicable law requires the funds to be returned;
• Another agreed escrow condition requires a return.

Any applicable escrow fee may remain non-refundable unless otherwise required by law.

42. SELLER NON-DELIVERY

If a Seller fails to deliver the agreed goods or services within the applicable timeframe, the Buyer may raise a dispute.

BIS may request evidence from both parties before determining the appropriate handling of the transaction.

43. BUYER NON-COOPERATION

A Buyer must not intentionally delay acceptance or dispute a legitimate transaction in order to prevent a Seller from receiving payment.

Where a Seller has provided sufficient evidence of compliance and the Buyer fails to respond within the applicable inspection or dispute period, funds may be released in accordance with the transaction terms.

44. GOODS AND SERVICES QUALITY

BIS Escrow facilitates the transaction but does not necessarily independently inspect or guarantee the quality, authenticity, legality, safety, ownership, or suitability of goods or services offered by users.

Buyers are responsible for conducting appropriate due diligence before entering a transaction.

Sellers are responsible for ensuring that their goods and services comply with applicable laws and agreed specifications.

45. HIGH-RISK TRANSACTIONS

BIS may apply additional verification, transaction limits, delays, or restrictions to transactions considered high risk.

This may include transactions involving:

• High-value payments;
• New accounts;
• Unusual transaction patterns;
• International transactions;
• Regulatory concerns;
• Fraud indicators;
• Disputed payment instruments;
• Other risk factors.

PART C — GENERAL PLATFORM RULES

46. PROHIBITED USE

Users must not use Barnsley Integrated Services or BIS Escrow to:

• Commit fraud;
• Launder money;
• Facilitate illegal transactions;
• Distribute malware;
• Conduct cyberattacks;
• Steal credentials;
• Conduct phishing;
• Impersonate another person;
• Infringe intellectual property;
• Distribute unlawful content;
• Circumvent platform security;
• Manipulate transactions;
• Submit false evidence;
• Abuse dispute procedures;
• Conduct activities prohibited by applicable law.

47. ACCOUNT SECURITY

Users are responsible for protecting their passwords, authentication information, and account credentials.

Users must immediately notify Barnsley Integrated Services if they suspect unauthorized account access.

We will not be responsible for losses resulting from a user’s failure to properly secure their account, except where liability cannot legally be excluded.

48. PRIVACY

Barnsley Integrated Services may collect and process information necessary to:

• Create and manage accounts;
• Provide services;
• Process payments;
• Facilitate escrow transactions;
• Verify users;
• Prevent fraud;
• Resolve disputes;
• Provide customer support;
• Maintain business records;
• Comply with legal obligations.

Personal information will be handled in accordance with our applicable Privacy Policy and applicable data-protection laws.

49. CONFIDENTIALITY

Each party may receive confidential information during a project or transaction.

Parties agree to take reasonable steps to protect confidential information.

Confidentiality obligations do not apply to information that:

• Is publicly available;
• Was lawfully known beforehand;
• Becomes public without breach;
• Is independently developed;
• Must be disclosed by law.

50. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Barnsley Integrated Services shall not be liable for indirect, incidental, special, consequential, or economic losses arising from use of our services or transactions between users.

This may include losses involving:

• Profits;
• Revenue;
• Business opportunities;
• Customers;
• Data;
• Goodwill;
• Anticipated savings;
• Business interruption.

With respect to BIS Escrow, Barnsley Integrated Services is not responsible for losses arising solely from the underlying transaction between Buyer and Seller beyond obligations expressly undertaken by BIS under the applicable escrow arrangement.

Nothing in these Terms excludes liability that cannot legally be excluded.

51. NO GUARANTEE OF TRANSACTION SUCCESS

BIS Escrow is designed to reduce payment risk but does not guarantee that:

• A Seller will provide satisfactory goods or services;
• A Buyer will be satisfied;
• Goods will arrive without damage;
• A transaction will be completed successfully;
• A party will comply with its contractual obligations;
• Fraud will never occur.

Users should conduct appropriate due diligence before entering transactions.

52. DATA AND BACKUPS

Unless a specific backup service is purchased, clients and users are responsible for maintaining appropriate backups of their important data.

Barnsley Integrated Services does not guarantee permanent preservation of account or transaction information beyond applicable legal, operational, and contractual requirements.

53. FORCE MAJEURE

Barnsley Integrated Services will not be responsible for delays or failures caused by events beyond our reasonable control, including:

• Internet outages;
• Power failures;
• Natural disasters;
• Fire;
• Flood;
• War;
• Civil unrest;
• Government restrictions;
• Cybersecurity incidents;
• Telecommunications failures;
• Payment-provider failures;
• Banking disruptions;
• Third-party service outages;
• Regulatory changes;
• Other extraordinary circumstances.

54. COMMUNICATIONS

We may communicate with users through:

• Email;
• Telephone;
• WhatsApp;
• SMS;
• Website notifications;
• Application notifications;
• Customer-support channels;
• Other electronic communication methods.

Users are responsible for keeping their contact information accurate.

55. COMPLAINTS

Clients and users should contact Barnsley Integrated Services promptly if they have concerns.

A complaint should include:

• Name;
• Account or transaction reference where applicable;
• Description of the issue;
• Supporting evidence;
• Requested resolution.

We will review legitimate complaints and attempt to provide an appropriate resolution.

A complaint does not automatically create a right to a refund.

56. FRAUDULENT ACTIVITY

We may investigate suspicious transactions, accounts, payments, or activities.

Where appropriate, we may:

• Restrict accounts;
• Suspend transactions;
• Request verification;
• Freeze or delay transactions;
• Cancel transactions;
• Report suspected unlawful activity;
• Cooperate with lawful requests from regulators, financial institutions, law-enforcement agencies, or other authorized bodies.

57. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, subject to mandatory legal rights and protections applicable to users.

Where appropriate, disputes should first be addressed through good-faith negotiation.

Where negotiation fails, the parties may pursue mediation, arbitration, or court proceedings through a competent Nigerian authority or court, as permitted by law.

58. DISPUTE RESOLUTION

For disputes concerning ordinary Barnsley Integrated Services services, the parties should first attempt to resolve the matter through customer support and good-faith negotiation.

For BIS Escrow disputes, the applicable escrow dispute process should ordinarily be followed first.

Nothing prevents a party from seeking legal remedies available under applicable law.

59. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply.

The invalid provision shall, where legally possible, be interpreted or modified to make it enforceable while preserving its original purpose.

60. WAIVER

Failure to enforce a provision of these Terms does not constitute a waiver of the right to enforce that provision later.

61. ENTIRE AGREEMENT

These Terms, together with applicable:

• Quotations;
• Invoices;
• Proposals;
• Project agreements;
• Escrow transaction terms;
• Service descriptions;
• Privacy Policy;
• Other expressly incorporated policies;

constitute the agreement governing the applicable service or transaction.

Where a specific written agreement conflicts with these Terms, the specific agreement may take precedence to the extent of the conflict.

62. ELECTRONIC ACCEPTANCE

Electronic acceptance may include:

• Clicking “I Agree”;
• Creating an account;
• Making payment;
• Placing an order;
• Confirming a transaction;
• Signing electronically;
• Accepting an escrow transaction;
• Confirming terms through electronic communication.

Such acceptance may constitute agreement to these Terms to the extent permitted by applicable law.

63. CHANGES TO THESE TERMS

Barnsley Integrated Services may update these Terms to reflect:

• New services;
• Changes in technology;
• Business changes;
• Legal or regulatory requirements;
• Security requirements;
• Changes to BIS Escrow procedures.

The updated version will be published or otherwise communicated where appropriate.

The “Last Updated” date indicates the latest revision.

64. CONTACT INFORMATION

Barnsley Integrated Services

Business: Technology & Digital Services
Country: Nigeria

Email: support@biservices.com.ng
Phone/WhatsApp: +2347018888515
Website: www.biservices.com.ng
Business Address:

65. IMPORTANT PAYMENT AND REFUND NOTICE

Before purchasing any service or initiating a transaction, users should carefully review the applicable price, service description, transaction terms, deliverables, timelines, and payment conditions.

DIGITAL SERVICES

Payments for Barnsley Integrated Services digital services are NON-REFUNDABLE, except where a refund is required by applicable law or expressly approved by Barnsley Integrated Services in writing.

BIS ESCROW TRANSACTIONS

Escrow transaction funds are distinct from Barnsley Integrated Services service fees. Transaction funds may be released to the Seller or returned to the Buyer according to the agreed escrow conditions, dispute outcome, transaction cancellation terms, and applicable law.

ESCROW SERVICE FEES

Escrow service fees are generally NON-REFUNDABLE once the escrow service has been initiated or provided, except where required by applicable law or expressly approved in writing.

66. USER ACKNOWLEDGEMENT

By using Barnsley Integrated Services or BIS Escrow, you acknowledge and agree that:

• You have read these Terms and Conditions;
• You understand the services being provided;
• You understand the applicable payment requirements;
• You understand the no-refund policy applicable to digital services;
• You understand that escrow service fees are generally non-refundable;
• You understand that escrow transaction funds are separate from service fees;
• You understand the responsibilities of Buyers and Sellers;
• You agree to provide accurate information;
• You agree to cooperate with verification and dispute procedures;
• You agree not to use the platform for unlawful purposes;
• You agree to comply with these Terms and applicable Nigerian law.

© 2026 Barnsley Integrated Services Ltd. All Rights Reserved.